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Stop Blaming your patients: Lead by example and become a better communicator
February 22 @ 8:00 pm – 9:00 pm EST
Details
This is a LIVE webinar via Zoom and registration is required.
Webinar Description
In clinical practice, we are constantly met with patients who don’t “get it”, whether their home oral hygiene behaviors never change or they resist accepting treatment. Our automatic reaction may be to blame them. But what about us? In the age of social media, the dental team is constantly faced with dispelling misinformation and false advertising. This combined with dental anxiety and existing mistrust create constant communication barriers between patients and dental providers. Simple and concise patient education tools in the dental setting can combat these factors and potentially improve patient outcomes. Stop blaming the patient, and let’s improve our own techniques. This session will make you rethink how you engage with patients. You will learn how to revitalize patient education by applying simple concepts of readability, plain language, and communication techniques.
Educational Objectives:
Upon completion of this course, participants should be able to:
- Explain readability in the context of patient communication and oral health education.
- Define plain language and prepare an example of using it for your next written/spoken communication.
- Identify at least three communication techniques from the American Medical Association that will improve patient understanding.
Conflict of Interest
In accordance with the ADA CERP Standard V., everyone involved in planning or presenting this educational activity will be required to disclose any relevant financial relationships with commercial interests and this information will be made available to participants at the start of the course.
As a continuing education provider, UNC Adams School of Dentistry is responsible for ensuring the content, quality and scientific integrity of all continuing dental education activities for which credit is provided. The School is also responsible for taking steps to protect against and/or disclose any conflict of interest of the faculty/instructors presenting those courses.
Cancellation and Refunds
A registration refund, less a $15 fee, will be issued for cancellations received by Thursday, February 15, 2024. Registration will remain open, however, when registering after Thursday, February 15, 2024, NO REFUNDS will be accepted. Cancellations must be received in email to cde@dentistry.unc.edu The cancellation request must include: the name of the course, name of the person registered, name of the person requesting the cancellation, and the reason for the cancellation.
ADA Statement
The University of North Carolina at Chapel Hill is committed to equality of educational opportunity and does not discriminate against applicants, students, or employees on the basis of race, color, religion, sex, national origin, age, disability, veteran’s status, or sexual orientation. If you require reasonable accommodations for a disability in order to participate fully in this continuing education course, please call 919-537-3400 no later than Thursday, February 15, 2024.
By providing my information, I consent to receive communication via mail, email, fax, and phone from the University to North Carolina Continuing Dental Education office. The Continuing Dental Education office will not share your information with anyone.
Dental education institutions have an obligation to disseminate new knowledge related to dental practice. In so doing, some presentations may include controversial materials or commercial references. Sponsorship of a continuing education course by the University of North Carolina does not necessarily imply endorsement of a particular philosophy, procedure, or product by this institution.
The University of North Carolina Adams School of Dentistry cautions continuing dental education participants that there are potential risks of using limited knowledge when incorporating new techniques and procedures into the practice of dentistry, especially when the continuing education course has not provided supervised clinical experience and/or competency tests in the techniques or procedures.
